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COVID-19 (Coronavirus) Update

Last updated: 02/04/20 14:30

Status

  • Operational
    Website
  • Reduced Range
    Online Ordering
    Limited range online — delivery only
  • Operational
    Live Chat
    Monday to Friday 8am - 5pm
  • Operational
    Emails
    Monday to Friday 8am - 5pm
    Expect a delayed response time
  • Operational
    Phones
    Monday to Friday 8am - 5pm
    Expect a delayed response time
  • Operational
    Technical Support
    Monday to Friday 8am - 5pm

Branches

Closed
JDP Alfreton
Branch closed until further notice
Collection Only
JDP Ashford
Trade only — contact us to place order before arriving
Closed
JDP Avonmouth
Branch closed until further notice
Closed
JDP Berkhamsted
Branch closed until further notice
Closed
JDP Birtley
Branch closed until further notice
Closed
JDP Bolton
Branch closed until further notice
Closed
JDP Broxburn
Branch closed until further notice
Closed
JDP Cambridge
Branch closed until further notice
Closed
JDP Carmarthen
Branch closed until further notice
Collection Only
JDP Colchester
Trade only — contact us to place order before arriving
Closed
JDP Dorchester
Branch closed until further notice
Closed
JDP East Kilbride
Branch closed until further notice
Closed
JDP Havant
Branch closed until further notice
Closed
JDP Hereford
Branch closed until further notice
Closed
JDP Inverness
Branch closed until further notice
Closed
JDP Inverurie
Branch closed until further notice
Closed
JDP Isle of Wight
Branch closed until further notice
Closed
JDP Knottingley
Branch closed until further notice
Closed
JDP Launceston
Branch closed until further notice
Collection Only
JDP Longtown
Trade only — contact us to place order before arriving
Collection Only
JDP Manchester
Trade only — contact us to place order before arriving
Closed
JDP Northampton
Branch closed until further notice
Closed
JDP Norwich
Branch closed until further notice
Closed
JDP Skipton
Branch closed until further notice
Closed
JDP Wednesbury
Branch closed until further notice
Collection Only
JDP Yate
Trade only — contact us to place order before arriving

Limited operations for essential services

For Trade Customers

From 03/04/20 JDP are providing support for the nation's essential services from a limited number of branches with pre-arranged collections for trade customers only. The branches open are:

  • Longtown (Carlisle) — from 06/04/20
  • Yate (Bristol) — from 03/04/20
  • Colchester — from 06/04/20
  • Manchester — from 03/04/20
  • Ashford — from 03/04/20

All our branches remain closed to DIY & retail customers. For these customers we have an online ordering and courier delivery service with a reduced range of products that can be safely sent via our distribution hub; with high volumes, reduced network capacity and staff shortages delivery timescales may be extended.

Please contact us by our usual telephone numbers or email address to discuss your requirements and to allow us to service you in the most appropriate way. You must place an order before you arrive at a branch.

We will be stringently observing the governments guidelines on social distancing and we ask that you work with us to keep everybody safe.

All other branches will remain temporarily closed until further notice; our sales office remains open as previously advised to handle all enquiries (working from home); our technical team are still providing services, also working from home.

Essential Services

Based on government guidance essential services include the following:

  • Hospitals and the health care sector
  • Farming and food production
  • Schools and educational establishments
  • Prisons
  • Government
  • Military
  • Key retail outlets (e.g. supermarkets, food shops and pharmacies)
  • Crematoriums and cemeteries
  • Utilities
  • Transport infrastructure
  • Emergency services

We are responding to our customer essential needs in a time of crisis and continue to be guided by our three key principles: 1. The health, safety, and wellbeing of our people; 2. Government guidance, the law and our social responsibilities; 3. Our customer’s essential needs. We have carefully considered government guidance (including the Secretary of State’s for Business, Energy & Industrial Strategy letter dated 31/03/20) and are in line with PHE guidance.

Technical Support

While our branches are closed our technical support team are on hand to help with design, take-offs and value engineering of drainage, as well as offering expert knowledge, advice and legislative guidance, on any upcoming project that you may be working on.

Call 01228 794445 (Monday to Friday 8am - 5pm) or email technical.support@jdpipes.co.uk to get in touch with the team.

Payments to and from JDP

Please email accounts@jdpipes.co.uk if you wish to enquire about payments from JDP.

As month end approaches customers are likely to be making payments to JDP. To ensure payments aren't missed please pay by BACS (check your statement for our bank details). Send remittances to credit.control@jdpipes.co.uk or if you have any enquiries about payments to us.

Struggling to make your payment? Please reach out to us as soon as possible.

Be Safe

We expect things will continue to change rapidly over the next days and weeks and we are committed to keeping you updated as circumstances develop. Monitor this page, our social media, or speak to your local JDP branch or sales team for the latest updates.

Finally I would like to thank you for your continuing support of JDP, we will always value your business and we look forward to working with you long into the future when this crisis is over.

Keep safe and kindest regards,
Darran Rickards
JDP Managing Director

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