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COVID-19 (Coronavirus) Update

Last updated: 09/07/20 12:00

Status

  • Operational
    Website
  • Reduced Range
    Online Ordering
    Limited range online — delivery only
  • Operational
    Live Chat
    Monday to Friday 8am - 5pm
  • Operational
    Emails
    Monday to Friday 8am - 5pm
    Expect a delayed response time
  • Operational
    Phones
    Monday to Friday 8am - 5pm
    Expect a delayed response time
  • Operational
    Technical Support
    Monday to Friday 8am - 5pm

Branches

Branches open to trade & public

Trade and public customers can now visit JDP branches across the UK.

  • Social distancing measures are in place at all branches. Please follow the instructions and signage when visiting branches and be aware of your surroundings.
  • Save time and place your order in advance with our sales team, who are working safely from home, using our usual phone numbers, email addresses or live chat.
  • Limited capacity in branches means you may be asked to wait before entering the sales counter. Please park responsibly if you have a vehicle and respect each other's personal space.
  • Wear protective equipment as per government and national health authority guidance. Face coverings are required when visiting branches in Scotland (from 10th July) and England (from 24th July). In Wales, face coverings are recommended but are not required. Check the government's guidelines on when to wear one and how to make your own.

Contact our branches or sales teams for enquiries, orders and quotes.

Limited delivery operations

Deliveries have resumed from all branches but may be subject to a minimum order value and a longer lead time than usual. Couriers may also be used to make deliveries on behalf of JDP and costs discussed at time of ordering. Speak with our sales team to arrange a delivery of an order.

Technical Support

Our technical support team are on hand to help with design, take-offs and value engineering of drainage, as well as offering expert knowledge, advice and legislative guidance, on any upcoming project that you may be working on.

They can prepare bill of quantities for your projects from drawings to help with enquiries and orders.

Call 01228 794445 (Monday to Friday 8am - 5pm) or email technical.support@jdpipes.co.uk to get in touch with the team.

Payments to and from JDP

Please email accounts@jdpipes.co.uk if you wish to enquire about payments from JDP.

As month end approaches customers are likely to be making payments to JDP. To ensure payments aren't missed please pay by BACS (check your statement for our bank details). Send remittances to credit.control@jdpipes.co.uk or if you have any enquiries about payments to us.

Struggling to make your payment? Please reach out to us as soon as possible.

Be Safe

We continue to respond to customer needs and continue to be guided by our three key principles: 1. The health, safety, and wellbeing of our people; 2. Government and national health authority guidance, the law and our social responsibilities; 3. Our customer’s needs, and to safely provide our products and services to all customers.

We remain committed to keeping you updated as circumstances develop. Monitor this page, our social media, or speak to your local JDP branch or sales team for the latest updates.

Finally I would like to thank you for your continuing support of JDP, we will always value your business and we look forward to working with you long into the future when this crisis is over.

Keep safe and kindest regards,
Darran Rickards
JDP Managing Director

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